TW

Help Center

Find answers to your questions and get the support you need. Comprehensive guides and resources available.

Help Center

Welcome to the TW Help Center. Find answers, learn best practices, and get the most out of our platform.

Quick Links

Popular Topics

Account & Billing

  • Creating and managing your account
  • Upgrading or downgrading plans
  • Understanding billing and invoices
  • Managing team members
  • Setting up SSO

Data Management

  • Importing and exporting data
  • Dataset operations and queries
  • Data transformation techniques
  • Backup and recovery
  • Data quality best practices

Security & Compliance

  • Authentication and authorization
  • Policy management
  • Audit logging
  • Compliance certifications
  • Security best practices

Integrations

  • Setting up integrations
  • Troubleshooting connection issues
  • Webhook configuration
  • API key management
  • Rate limit handling

How to Get Help

Self-Service Resources

Search the Knowledge Base Use the search bar at the top of this page to find articles, guides, and documentation.

Watch Video Tutorials Visit our Tutorials & Guides section for step-by-step video content.

Browse FAQs Check our Frequently Asked Questions for quick answers.

Contact Support

Email Support

  • Address: support@twhelpcenter.com
  • Response time: Within 24 hours
  • Available to: All customers

Live Chat

  • Available: Business hours (9 AM - 5 PM EST)
  • Response time: Within minutes
  • Available to: Pro and Enterprise customers

Phone Support

  • Available: 24/7 for Enterprise customers
  • Number: +1 (555) 123-4567
  • Priority support with SLA guarantees

Support Ticket System

// Submit a support ticket programmatically
import { Support } from '@tw/sdk';

const support = new Support({ apiKey: process.env.API_KEY });

await support.createTicket({
  subject: 'Unable to import CSV file',
  description: 'Getting error when importing large CSV file',
  priority: 'high',
  category: 'technical',
  attachments: ['error-screenshot.png']
});

Community Support

Community Forum

Join thousands of users sharing knowledge and best practices:

  • Ask questions
  • Share solutions
  • Vote on feature requests
  • Connect with other users

Discord Server

Real-time chat with the community:

  • Quick help from community members
  • Discuss features and use cases
  • Network with other users
  • Get updates from our team

Documentation

| Resource | Description | Link | |----------|-------------|------| | Getting Started | New user onboarding | View | | API Docs | Complete API reference | View | | Tutorials | Step-by-step guides | View | | FAQs | Common questions | View |

Training & Onboarding

Free Training

  • Self-paced online courses
  • Webinar recordings
  • Quick start videos
  • Interactive tutorials

Premium Training (Enterprise)

  • Personalized onboarding sessions
  • Custom training programs
  • Dedicated trainer
  • Certification programs

Troubleshooting Guides

Common Issues

Issue: API returns 401 Unauthorized

  • Verify API key is correct
  • Check key hasn't expired
  • Ensure key has proper permissions

Issue: Slow query performance

  • Review query complexity
  • Check dataset size and indexes
  • Consider pagination
  • Monitor rate limits

Issue: Integration not working

  • Verify credentials
  • Check webhook URLs
  • Review firewall settings
  • Test connection endpoints

System Requirements

Browser Support

  • Chrome 90+
  • Firefox 88+
  • Safari 14+
  • Edge 90+

API Client Requirements

  • HTTPS support
  • TLS 1.2 or higher
  • Modern HTTP client
  • JSON parsing capability

Accessibility

We're committed to making our platform accessible:

  • WCAG 2.1 AA compliance
  • Screen reader support
  • Keyboard navigation
  • High contrast mode

Feedback

Help us improve:

  • Report bugs
  • Suggest features
  • Share use cases
  • Rate documentation

Emergency Support

For critical production issues:

  • Enterprise customers: Call priority hotline
  • All customers: Mark ticket as "Critical"
  • Expected response: Within 1 hour for Enterprise

Language Support

Documentation available in:

  • English
  • Spanish
  • French
  • German
  • Japanese
  • Portuguese

Updates & Announcements

Stay informed:

  • Subscribe to newsletter
  • Follow on Twitter
  • Join webinars
  • Read blog posts

Need More Help?

Can't find what you're looking for?

  • Contact support: support@twhelpcenter.com
  • Schedule a call with our team
  • Join our next Q&A session