TW

Terms of Service

Terms and conditions for using TW services. Read our service agreement and user responsibilities.

Terms of Service

Last Updated: March 1, 2024 Effective Date: March 1, 2024

Welcome to TW. These Terms of Service ("Terms") govern your access to and use of TW's services, websites, and applications.

Acceptance of Terms

By accessing or using our services, you agree to be bound by these Terms. If you don't agree, you may not use our services.

Age Requirement: You must be at least 16 years old to use our services.

Account Registration

Creating an Account

To use our services, you must create an account:

// Account creation example
const account = await api.accounts.create({
  email: 'user@company.com',
  password: 'secure_password',
  company: 'Acme Inc.',
  acceptedTerms: true,
  acceptedPrivacy: true
});

Account Security

You are responsible for:

  • Maintaining confidentiality of credentials
  • All activities under your account
  • Notifying us of unauthorized access
  • Using strong, unique passwords

We recommend:

  • Enabling multi-factor authentication
  • Regular password updates
  • Not sharing credentials
  • Monitoring account activity

Acceptable Use Policy

Permitted Uses

You may use our services to:

  • Store and manage your data
  • Build applications and integrations
  • Collaborate with your team
  • Access our APIs and features
  • Create backups and exports

Prohibited Uses

You may NOT:

  • Violate laws or regulations
  • Infringe intellectual property rights
  • Distribute malware or viruses
  • Attempt unauthorized access
  • Abuse or harass other users
  • Scrape or crawl without permission
  • Resell services without authorization
  • Use for illegal activities
  • Interfere with service operation
  • Circumvent usage limits

Service Plans and Billing

Plan Types

| Plan | Price | Commitment | |------|-------|-----------| | Starter | Free | None | | Pro | $49/month | Monthly or Annual | | Enterprise | Custom | Annual |

Payment Terms

  • Billing Cycle: Monthly or annual
  • Payment Methods: Credit card, wire transfer (Enterprise)
  • Auto-Renewal: Plans auto-renew unless cancelled
  • Price Changes: 30 days notice for price increases
  • Currency: USD unless otherwise specified

Free Trial

  • Duration: 14 days for paid plans
  • No Credit Card: Not required for trial
  • Conversion: Automatic conversion to free plan if not upgraded
  • Cancellation: Cancel anytime during trial

Refunds

  • Annual Plans: 30-day money-back guarantee
  • Monthly Plans: Non-refundable
  • Exceptions: Case-by-case basis for extenuating circumstances

Usage Limits

Plan Limits

Limits vary by plan:

// Check your current usage
const usage = await api.account.getUsage();

console.log('Datasets:', usage.datasets.current, '/', usage.datasets.limit);
console.log('API Calls:', usage.apiCalls.current, '/', usage.apiCalls.limit);
console.log('Team Members:', usage.teamMembers.current, '/', usage.teamMembers.limit);

Rate Limits

  • Starter: 10 requests/second
  • Pro: 100 requests/second
  • Enterprise: Custom

Overage

  • Soft Limits: Temporary overage allowed
  • Hard Limits: Requests blocked when exceeded
  • Upgrades: Automatic upgrade available
  • Add-ons: Purchase additional capacity

Data and Content

Your Data

You retain all rights to your data. By using our services:

  • License: You grant us license to store and process your data
  • Purpose: Solely to provide services
  • No Use: We don't use your data for other purposes
  • No Sale: We never sell your data

Our Content

All content on our platform is protected:

  • Copyright: © 2024 TW Inc.
  • Trademarks: TW name and logos
  • Restrictions: No unauthorized reproduction
  • License: Limited license to use during service period

Backup Responsibility

  • Our Backups: For disaster recovery only
  • Your Responsibility: Maintain your own backups
  • No Guarantee: We don't guarantee data recovery
  • Export: Export data regularly

Intellectual Property

Platform IP

TW owns all rights to:

  • Platform software and code
  • APIs and documentation
  • User interface and design
  • Algorithms and processes

User IP

You own all rights to:

  • Your data and content
  • Your custom integrations
  • Your applications
  • Your configurations

Feedback

If you provide feedback:

  • License: You grant us perpetual license to use it
  • No Obligation: We're not obligated to implement
  • No Compensation: No payment for feedback

Privacy and Security

Data Protection

We implement security measures:

  • Encryption at rest and in transit
  • Regular security audits
  • Access controls
  • Monitoring and logging

See our Privacy Policy for details.

Data Breach

In case of breach:

  • Notification: Within 72 hours
  • Details: Nature and extent of breach
  • Actions: Steps we're taking
  • Recommendations: Your action items

Service Level Agreement (SLA)

Uptime Guarantee

| Plan | SLA | Credits | |------|-----|---------| | Starter | No SLA | None | | Pro | 99.9% | 5% credit per 0.1% below | | Enterprise | 99.99% | 10% credit per 0.01% below |

Exclusions

SLA doesn't cover:

  • Scheduled maintenance
  • Force majeure events
  • Third-party services
  • User error or misuse

Claiming Credits

// Submit SLA credit claim
await api.billing.submitClaim({
  type: 'sla_breach',
  period: '2024-03',
  downtime: 'March 15, 2024 - 2 hours'
});

Termination

By You

  • Free Plans: Cancel anytime, immediate effect
  • Paid Plans: Cancel anytime, end of billing period
  • Data Export: 30 days to export data
  • Deletion: Data deleted after 30 days

By Us

We may terminate for:

  • Terms violation
  • Non-payment
  • Illegal activity
  • Abuse or fraud
  • Service discontinuation

Notice: 30 days notice except for cause

Effect of Termination

Upon termination:

  • Access immediately revoked
  • Data retained for 30 days
  • Outstanding fees remain due
  • Licenses terminate

Warranties and Disclaimers

Service Warranty

Services provided "AS IS" and "AS AVAILABLE":

  • No Guarantee: Of uninterrupted service
  • No Warranty: Of error-free operation
  • No Liability: For data loss (maintain backups)

Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE.

Limitation of Liability

Liability Cap

Our total liability is limited to:

  • Monthly Plans: Fees paid in last month
  • Annual Plans: Fees paid in last 12 months
  • Free Plans: $100

Excluded Damages

We're not liable for:

  • Indirect or consequential damages
  • Lost profits or revenue
  • Data loss
  • Business interruption
  • Lost opportunities

Indemnification

You agree to indemnify us against claims arising from:

  • Your use of services
  • Your violation of Terms
  • Your violation of laws
  • Your data or content

Changes to Terms

We may update these Terms:

  • Notice: Email notification of changes
  • Review Period: 30 days before effective date
  • Acceptance: Continued use implies acceptance
  • Objection: Terminate account if you disagree

Governing Law

These Terms are governed by:

  • Jurisdiction: State of California, USA
  • Venue: San Francisco County
  • Language: English version controls
  • Severability: Invalid provisions severed

Dispute Resolution

Negotiation

First attempt informal resolution:

  • Contact: legal@twhelpcenter.com
  • Period: 30 days negotiation period
  • Good Faith: Both parties negotiate in good faith

Arbitration

If negotiation fails:

  • Forum: American Arbitration Association
  • Rules: Commercial Arbitration Rules
  • Location: San Francisco, CA
  • Costs: Split equally unless otherwise awarded

Class Action Waiver

You agree to resolve disputes individually, not as class action.

Miscellaneous

Entire Agreement

These Terms constitute the entire agreement.

Assignment

You may not assign rights without consent.

Waiver

Failure to enforce doesn't waive rights.

Force Majeure

Not liable for events beyond reasonable control.

Survival

Certain sections survive termination.

Contact Information

General Inquiries

  • Email: legal@twhelpcenter.com
  • Mail: TW Legal, 123 Main St, San Francisco, CA 94105

Service Issues

  • Support: support@twhelpcenter.com
  • Emergency: enterprise-support@twhelpcenter.com (Enterprise only)

Learn More